--- title: $107M+ P&L Impact Unlocked for Canada's Largest Automotive & Home Improvement Retailer description: Discover how a Canadian retailer uncovered $107M+ in financial leakage across $29B+ in procurement spend and 47M+ supplier emails. image: https://www.discoverdollar.com/hubfs/canadian_tire_4k-baneer.jpeg --- [Skip to content](https://www.discoverdollar.com/case-study/107m-pl-impact-unlocked-for-canadas-largest-automotive-home-improvement-retailer#main-content) ![Discover Dollar\_Logo.png](https://www.discoverdollar.com/hs-fs/hubfs/Primary_Logo_PNG_Transparent_D$.png?width=300&height=107&name=Primary_Logo_PNG_Transparent_D$.png) - About - Solution - Case Studies - Media - Blogs - Contact Open main navigation Close main navigation - About - Solution - Case Studies - Media - Blogs - Contact - Calculate Leakage - Book a Demo Calculate Leakage Book a Demo **Launch Alert:** Introducing Discover Dollar Shield: Uncover Hidden Savings in Your AP Spend with AI. 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It is having 1,700+ retail stores, 7,000+ current merchandise and indirect suppliers and spends more than $29B on procurement. The company has a large number of commercial arrangements, vendor financing programs, price changes, rebates, credits, payments etc. The leakage that was found is not related to an elementary breach of control processes. This is a challenge inherent to procurement at enterprise level. The ERP and financial systems never supports the constantly changing commercial arrangements across suppliers, categories, procurement teams and communications channels. These ERP and financial systems are designed for executing transactions. This lead to a discrepancy between commercially arranged, operationally executed and financially paid or recovered activities. A High-Volume Commercial Environment Spans – Direct merchandise across automotive and hardware, sports, and living –  Vendor cost down (RSA), O&A, and promotional funding programs –  Volume rebates, and post transaction supplier credits –  Multi-vendor, multi category purchase and payment cycles With Structural Complexity Across – 7,000+ vendors across merchandise and indirect categories –  Funding negotiated across 47M+ emails and 4.3M attachments –  Multiple procurement and finance platforms (e.g., SAP Ariba, PeopleSoft) –  Decentralized ownership across procurement, finance, and audit This created an environment where value was frequently earned upstream and lost downstream. ## The Problem When Commercial Agreements Never Translate into Financial Execution This was not a company that worked without any controls. The procurement process was well structured. The company had its ERP system, internal audit process, and organized finance operation. The problem was in full cycle reconciliation within the enterprise. Commercial terms and conditions were always settled through contracts, suppliers' emails, and emails. Then the ERP system and the finance system processed the transaction based on the structured data and defined rules. **Four Structural Leakage Gaps:** 01 Unbilled Agreed Funding Cost-downs, RSA, O&A, rebates, and other supplier funding were confirmed commercially. Anyhow, they were not always converted into claims. 02 Rate & Revision Disconnects A system retained an earlier rate while an updated commercial term existed in supplier correspondence. An updated commercial term had a higher or lower support amount. 03 Pricing Execution Drift Purchase orders and invoices could continue with an obsolete cost even after a lower negotiated cost became effective. 04 Unreconciled Credits & Near-Duplicates Problems with supplier credit, warranty labor, statement adjustments, and close invoice matches could have been unaddressed since they never violated the rules associated with match logic. Each application was working perfectly fine to do what it was supposed to do. It was the difference between applications, the difference between transaction processing and the business environment it was happening within, that held the real value. ## How We Solved It Restoring Commercial Context to Financial Execution Recovery audits have been traditionally based on history-based transactions, rules-based approaches, and sampling. Discover Dollar came up with a continuous AI and Natural Language Processing (NLP) visibility layer that linked unstructured commercial context with structured procurement and financials. To examine what had been entered into the ERP, the new method evaluated the overall commercial context. The evaluation was performed to establish agreements, execution, and discrepancies between the two. Data Visibility Architecture Structured Data (ERP) Transactions & ERP Records (POs, Invoices, Vendor Master) — What the system sees   ↕ The Visibility Gap   Unstructured Data (3TB+) 47M+ Supplier Emails & Threads  |  4.3M PDF Contracts & Addenda Spreadsheets & Rate Cards Where real commercial agreements live 01 Ingestion of Commercial & Financial Data Purchase orders, goods received, invoices, payments, advance payments, FX data, and other pertinent financial data were seamlessly connected into existing procure-to-pay and finance processes. This was done in such a way as to fit alongside existing ERP, Ariba, and AP processes without disrupting them. 02 Extracting Commercial Context The AI/NLP engine analyzed the suppliers' communications, agreements, master data, and transaction metadata in order to extract commercially significant details. What this provided was transparency into what had actually been authorized and not just what the system had executed. 03 Intent Compared to Execution Commercial terms, negotiated pricing, advance settlements, FX rates, credits, and receipt conditions were systematically analyzed against invoices, purchase orders, and payments. What we aimed at was understanding any discrepancy between commercial intent and financial execution. 04 Discrepancies With Material Financial Impact Identified Mismatches with financial impact were flagged, classified by financial materiality, and prioritized accordingly. This made it possible for the AP, controlling, procurement, and finance professionals to concentrate on economically important issues and avoid manual review of high transaction volume. Recovery here runs as continuous, full-population reconciliation. It is not a traditional sampling-based audit. ## Value Scenarios Unlocked Ten Funding Programs, One Recurring Root Cause After reconciling vendor funding agreements against the actual transactions, cost-down rates, Over & Above (O&A) commitments, rebate agreements, and billing history reveal recurring opportunities for vendor funding recovery and AP leakage reduction. The scenarios listed below include annualized opportunities from the present program and cash from completed audits. Each of the figures is identified on the basis of its source. Primary Scenario Cost-Down (RSA) Funding: Recovering Value Lost Between Contract and Shipment $10M+ identified / year Cost-down support epitomizes the biggest identified recovered opportunity. Funding is missed when an agreement is never invoiced, claims cover a single part of a shipped quantity, or an updated rate is agreed in email but never gets reflected in the system. Common Leakage Patterns Missed contract Short-billed shipment Revised rate in email History-based miss Funding Program Value **Cost-Down (RSA) Funding** Missed contracts, short-billed shipments, revised rates confirmed only by email, and history-based deals left unclaimed creates significant vendor funding recovery opportunity. $10M+/yr Identified / yr **Over & Above (O&A)** Approved O&A are not collected when commitments are not converted into debit notes. It is uncollected even after a part of multi instalment agreement is invoiced. $3–5M/yr Identified / yr **Cost Overcharges / Pricing** Pricing leakages takes place when purchase orders use outdated rates after lower cost effect. This includes pre-packing pricing that never changes after a component SKU reduces the price. $4M/yr Identified / yr **Vendor Funds Billed** Failure to bill old rates, incorrect currency, and rates that have been negotiated via email but not yet input into the system may result in lack of funding for vendors. $2M/yr Identified / yr **Volume Rebate** Purchase-value and per-unit rebates are missed when supplier funding never follow changes in vendor. $2M/yr Identified / yr **Statement Audit** Reconcile vendor statements line by line against AP records to identify credits that were owed but never incorporated. $2.5M+ Recovered **Cash Discount** Payment discounts may be overlooked, paid mistakenly, or even calculated incorrectly for both regular and flexible vendors. $620K+ Recovered **Duplicate Payment Recovery** Duplicate payments can happen when invoices are paid multiple times, even if these invoices differ slightly in vendor, currency, or even invoice reference. $200K+ Recovered **Specialty Apparel Division Rebates** Vendor rebates and company's specialty funding apparel division are validated separately against its own rebate cycle. $550K+ Recovered **Stock Adjustment** Inventory write-offs, shrinkage and damaged-goods claims are validated against supplier credit terms. It helps to identify the recovered amounts. $1.6M+ Recovered Ten Claim Types, One Recurring Vendor-Funding Leakage Problem In all ten claims, the underlying problem remains the same. There is consensus about the funding by the retailer and the vendor, but there may be a discrepancy between the actual funding received and that which has been guaranteed. This does not represent a static set of recoverable claims. The vendor agreements are renewed quarterly, new SKUs and buyers' pools are added to the population of those vendors funded, and the same claims may occur again under new agreement numbers. The result is that vendor funding recovery must be done continually as an AP process, not simply on a one-time basis. The process of continual reconciliation of agreements, rates, transactions, and billing will uncover the opportunities as they develop. Figures combine annualized opportunity identified in the current audit program with cash recoveries delivered under completed audits. Check for the tag on each line for its basis. The $13M+ recovered in the original engagement is shown in Exhibit A and is not double-counted above. ## Frequently Asked Questions FAQs How did Discover Dollar find over $107M in financial savings? − Discover Dollar combined procurement and finance data with context gained from 47M+ email messages from vendors and 4.3M attachments using AI/NLP techniques. It helped them to find inconsistencies in negotiations, execution, and payment. What forms of financial leakage were discovered by the program? \+ Financial leakages included vendor funding, out-of-date pricing, rate and contract changes, vendor credits, rebates, warranty labor, and near-duplicate payments. How many dollars of procurement spending were evaluated? \+ Over $29 billion worth of procurement spending was evaluated by the program within the retail company's merchandise and indirect procurement domain. What has been recovered in dollars? \+ Over $61 million has been recovered so far out of the total value over $107 million identified by the program. Why is the ERP system unable to detect such leakage? \+ ERP systems have the capability of handling structured transactions according to set parameters. 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